FAQs

How do I check my order status?

Visit our Order Tracking Form and enter your order number and email address to look up your order. You can also open Ask Anything chat on our website for order-related questions.

How long does delivery within India take?

Domestic delivery typically takes 5–7 business days. Unexpected delays may occur. For more shipping information, visit Shipping Info. If your order is overdue, contact us with your order number.

How can I pay? Is Cash on Delivery available?

Choose from the payment options shown at checkout. If Cash on Delivery (COD) is offered for your order, you can select it before placing your order.

How can I check a product’s authenticity?

For questions about a product’s brand, source, or authenticity, ask through Ask Anything chat or contact us with the product name or link before ordering. If you have concerns about an item you received, include your order number and clear photos so we can look into it.

How do I return a product?

Contact us within 7 days of receiving your order to request a return. Eligible items must be unused and in their original condition, with packaging and tags intact. Category-specific exclusions apply. Check our Returns page and contact us for assistance.

When will my refund be processed?

For eligible returns, refunds are processed within 2 days after the returned product reaches our warehouse. See our Refunds page for refund methods, including COD refunds, or contact us for help with your refund status.

How do I track my shipment?

Once your order is shipped, your shipping confirmation email includes a tracking number. You can also check your shipment using our Order Tracking Form.

Can I ask questions through chat?

Yes! Open Ask Anything chat on our website to ask about your orders or get product-related details. Include your order number for order questions, or the product name or link for product questions.

What if I need more help or my issue remains unresolved?

Start with Ask Anything chat, use our Contact Us page, or email contact@gillkart.com. Include your order number, a brief description, and any relevant photos. We typically respond to contact enquiries within 1–2 business days. If your issue remains unresolved in chat, email us with the details and request a further review. For email enquiries, reply to the same thread.